Responsible Gaming at x99999
x99999 is committed to providing a safe, fair, and enjoyable gaming environment for every player across Bangladesh. We believe responsible gaming is the foundation of everything we do.
Our Commitment to Safe Play
At x99999, we understand that gambling is a form of entertainment â and like all forms of entertainment, it is most enjoyable when experienced within healthy limits. The vast majority of players who use x99999 across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond do so safely and responsibly. However, we recognise that for a small number of people, gambling can become problematic, and we take that reality seriously.
This page outlines the tools and policies we have put in place to help every player on x99999 maintain control over their gaming activity. Whether you want to set a spending cap, take a break, or permanently exclude yourself from the platform, these options are always available to you â free of charge, with no questions asked.
If you feel that gambling is negatively affecting your life or the lives of people around you, please use the tools below and contact our support team at [email protected]. We are here to help.
Tools to Keep You in Control
x99999 provides a suite of practical tools directly within your account settings. These are designed to empower you to set boundaries that match your personal circumstances â before a problem develops, not after.
Set a daily, weekly, or monthly cap on how much you deposit into your x99999 account. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 72-hour cooling-off period to prevent impulsive decisions.
Enable session time alerts to receive a notification after a set period of continuous play â for example, 30 minutes, 1 hour, or 2 hours. This helps you stay aware of how long you have been playing, which is easy to lose track of when you are engaged in cricket betting or live casino games.
If you want to step away from x99999 for a short period, you can activate a time-out of 24 hours, 7 days , 30 days, or up to 6 weeks. During a time-out, your account is temporarily suspended â you cannot log in, place bets, or make deposits. Any pending withdrawals will still be processed. The time-out cannot be reversed early, so choose your period carefully.
Self-exclusion is our most powerful responsible gaming tool. When you self-exclude, your x99999 account is permanently closed for a minimum period of six months, up to a maximum of five years, or permanently. During self-exclusion, you cannot create a new account. We take self-exclusion requests extremely seriously and process them within one business day of receiving your request.
View a full history of your deposits, withdrawals, bets placed, and net wins or losses at any time from your account dashboard. Transparency about your activity is one of the most effective ways to stay in control. You can also set a weekly net-loss limit â when reached, x99999 will notify you and give you the option to pause or continue.
If you share a device with children or younger family members, we strongly recommend using your device's built-in parental control software to prevent access to x99999 and other gambling platforms. Do not share your account credentials with anyone, and always log out of your x99999 account when your session is complete.
How to Activate Self-Exclusion
Requesting self-exclusion on x99999 is straightforward. Follow the steps below, or contact our support team directly and we will handle the process on your behalf â no lengthy forms, no delays.
- Log in to your x99999 account using your registered mobile number and password.
- Navigate to Account Settings from the main menu, then select Responsible Gaming.
- Choose Self-Exclusion and select your preferred exclusion period: 6 months, 1 year, 3 years, 5 years, or permanent.
- Confirm your decision. You will receive a confirmation message to your registered mobile number within minutes.
- Your account will be suspended within one business day. Any remaining account balance above the minimum withdrawal threshold will be returned to your registered bKash, Nagad, or Rocket account.
Recognising Problem Gambling
Gambling becomes a problem when it stops being fun and starts causing financial, emotional, or relationship harm. The following signs may indicate that gambling is becoming a problem for you or someone you care about. If several of these apply, we encourage you to use our responsible gaming tools or seek professional help.
- Spending more money on gambling than you can comfortably afford, or borrowing money to fund gambling activity.
- Chasing losses â placing larger or more frequent bets in an attempt to recover money you have already lost.
- Feeling restless, irritable, or anxious when you are not able to gamble, or when you try to cut back.
- Gambling to escape stress, loneliness, or other emotional difficulties rather than purely for entertainment.
- Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
- Neglecting work, studies, family responsibilities, or personal health in favour of gambling sessions.
- Failed repeated attempts to reduce, control, or stop gambling on your own.
- Spending significant amounts of time thinking about gambling even when not actively playing.
Our Core Responsible Gaming Principles
The following principles guide every responsible gaming decision we make at x99999:
Tips for Safer Gambling
Even if gambling is not currently causing you problems, building healthy habits from the start makes for a more enjoyable and sustainable experience on x99999. We recommend the following practices to every player:
- Set a personal budget for gambling â in BDT â before you start each session, and stick to it regardless of how the session is going.
- Treat any gambling losses as the cost of entertainment, just as you would a cinema ticket or a meal out. Never gamble with money you cannot afford to lose.
- Take regular breaks during sessions. Step away from the screen, especially during long cricket matches or extended slot sessions.
- Never gamble while under the influence of alcohol, medication, or emotional distress. Clear-headed decision-making is essential for responsible play.
- Keep gambling separate from your daily financial obligations such as rent, groceries, utilities, and family expenses.
- Tell a trusted family member or friend about your gambling activity. Transparency reduces the risk of problems escalating unnoticed.
- Use the deposit limit and session reminder tools that x99999 provides. They cost you nothing and can prevent serious harm.
- If you feel the urge to chase a loss, close the x99999 app and take a walk. Return only when you are calm and within your pre-set budget.
Getting Help & Support
If you believe gambling has become a problem for you, the most important thing you can do is reach out for help. x99999 encourages any player who is struggling to contact our responsible gaming support team immediately. We will not penalise you, judge you, or make the process difficult.
To request help, send an email to [email protected] with the subject line "Responsible Gaming Request". Our dedicated team will respond within one business day and will assist you in activating the appropriate tools for your situation â whether that is a temporary time-out, a deposit restriction, or a full self-exclusion.
In addition to the support available directly through x99999, we encourage players experiencing serious difficulties to speak with a trusted person in their lives â a family member, a close friend, a community leader, or a medical professional. Problem gambling is a recognised condition and there is no shame in seeking help.
Preventing Underage Gambling
x99999 has a zero-tolerance policy towards underage gambling. No person under the age of 21 is permitted to register, deposit, or place bets on our platform under any circumstances. We enforce this through a mandatory age declaration at registration and through identity verification (KYC) checks before processing any withdrawal.
If we have reasonable grounds to suspect that a registered account is operated by a person under 21, we will immediately suspend that account pending verification. If verification confirms that the account holder is underage, the account will be permanently closed, any balance will be returned (minus any winnings which will be voided), and all associated data will be handled in accordance with our Privacy Policy.
Parents and guardians are encouraged to use device-level parental control software to prevent minors from accessing x99999 and other online gambling platforms. Always keep your login credentials private and log out of x99999 when your session ends, especially on shared devices.
Play Smart, Play Safe
Responsible gaming is a shared commitment between x99999 and every player on our platform. Explore our games with confidence, knowing that the right tools and support are always just a tap away.
Read Our FAQ Explore x99999 Casinođ For players aged 21 and above only. Please gamble responsibly.